POPIA & PAIA Manual
(Required for many South African organisations and recommended for compliance)
Promotion of Access to Information Act (PAIA) & Protection of Personal Information Act (POPIA) Manual
1. Introduction
This manual has been prepared in accordance with:
- Promotion of Access to Information Act (PAIA) No. 2 of 2000
- Protection of Personal Information Act (POPIA) No. 4 of 2013
The purpose of this manual is to outline how individuals may request access to information held by Park Care Centre and how personal information is processed.
2. Organisation Details
Organisation Name: Park Care Centre
Address:
36 Escombe Avenue
Parktown West
Johannesburg
2193
Telephone: +27 11 482 2060
Email: reception@parksorg.org.za
Website: https://parkcare.co.za
3. Information Officer
The Information Officer is responsible for ensuring compliance with PAIA and POPIA.
Information Officer:
Park Care Centre Management
Email: reception@parksorg.org.za
4. Guide on Access to Information
A guide on how to access information under PAIA is available from the Information Regulator of South Africa.
Website:
https://www.justice.gov.za/inforeg/
Email:
PAIACompliance@inforegulator.org.za
5. Categories of Information Held
Park Care Centre may hold records including:
Administrative Records
- Organisational policies
- Governance documents
- Operational records
Human Resource Records
- Employee records
- Training records
- Employment contracts
Resident Care Records
- Medical and care information
- Admission records
- Care plans
(Access to these records is strictly controlled to protect resident privacy.)
Financial Records
- Donations
- Accounting records
- Financial statements
Website Information
- Contact form submissions
- Website analytics data
6. Processing of Personal Information (POPIA)
Park Care processes personal information for purposes including:
- Resident care and administration
- Staff employment management
- Donations and supporter communication
- Website enquiries
Personal information is processed in accordance with the eight conditions for lawful processing under POPIA, including:
- Accountability
- Processing limitation
- Purpose specification
- Security safeguards
7. Security of Personal Information
Park Care implements appropriate security measures to protect personal information against:
- Unauthorised access
- Loss or damage
- Misuse or disclosure
8. Requesting Access to Records
Requests for access to information must:
- Be submitted in writing
- Clearly describe the record requested
- Include the requester’s contact details
Requests can be sent to:
Park Care may charge a reasonable administrative fee where permitted by law.
9. Availability of the Manual
This manual is available:
- On the Park Care website
- At the Park Care Centre offices upon request
10. Updates to this Manual
This manual may be updated periodically to reflect changes in legislation or organisational practices.